Easy & Flexible Scheduling

Deployment & Onboarding Policy

Helpful rules, timings, and scheduling policies to guarantee smooth, fast repair visits.

Cancellation Timeline

4+ Hours Notice FREE

No cancellation or rescheduling fees. Full control via your customer panel.

1 to 4 Hours Notice Flexible

Reschedule for free. Standard cancellation may incur a minor booking credit lock.

Less than 1 Hour Late Fee

A small dispatch fee is charged to cover technician transport and scheduling downtime.

Pre-Arrival Checklist

Check off these steps before our technician arrives to help complete repairs faster:

Clear path and area around the appliance.

Ensure an adult (18+) is present at home.

Secure any home pets in a separate room.

Provide access to water/electricity near the unit.

Please review our deployment models and onboarding guidelines to ensure a structured platform configuration:

1. Deployment Models

Future CRM supports three deployment options: Multi-Tenant SaaS, Dedicated Private Cloud, and Secured On-Premise deployments. Changing deployment models after onboarding requires a migration plan approved by our architecture committee.

2. Onboarding Timeline

Standard onboarding includes database provisioning, integration configurations, user role setups, and administrator training. Standard timeline varies from 10 business days (SaaS) to 45 business days (custom ERP integrations).

3. Data Migration and Access Requirements

To successfully import legacy data, clients must provide data in sanitized CSV or JSON formats. Access credentials to connected third-party APIs (payment gateways, ERP catalogs) must be managed securely through secret manager vaults.